Welcome to the FAQ for external users
Please note: In order to find the topic you are looking for, please use the search function "Ctrl + F".
General information on the Academy for International Cooperation (AIZ)
What is the Academy’s role within GIZ?
Corporate Academy
As a corporate academy, we offer GIZ staff and managers on learning.giz.de more than 300 high-quality training courses, some of which can also be booked by the general public. In addition, we accompany GIZ staff during their company onboarding and prepare development workers for the specific conditions of their assignment and support them after their return from the partner country.
Skills4Abroad
Commissioned and funded by the German Federal Ministry for Economic Cooperation and Development (BMZ), the Academy also prepares and supports experts from GIZ and over 35 German sending organizations before and during the first two years of their assignment abroad. In more than 20 practice-oriented trainings the Skills4Abroad program offers professional, cultural and personal content – also for accompanying family members.
TVET Academy
The TVET Academy is an expert in the field of competence development in technical and vocational education and training. It has expertise on international standards, current topics and trends as well as on structures, methods and requirements – within GIZ and beyond. It implements, steers and evaluates individual measures for competence development in technical and vocational education and training. In addition, the TVET Academy has in place a public education programme that is practice-oriented, modern and can be tailored to individual requirements as needed.
General terms and conditions and data protection:
Please note the information and rules on data protection and data security at GIZ.Here you can find the general terms and conditions of contract and consumer information for external participants registering for courses in the annual programme of the Academy for International Cooperation.
What learning formats does the Academy offer?
Information about methods and formats, focal topics, target groups and the duration of courses can be found in the relevant product description. The product description also contains information on how the courses will be carried out (classroom-based or online).A special e-learning format is web-based training (WBT). It can be used at any time, in any location. The results of WBT are stored on the learning.giz platform. Participants can therefore resume their training from where they left off. All they need is a laptop or a computer with an internet connection.
In which languages are the training courses held?
Apart from education courses in German, we offer several training courses in the English, French or Spanish languages. You can find all of the offers here: learning.giz.de It is not possible to search for a language via a filter, you can see the offered language in the product description of every course.
Where do the courses take place?
We offer our courses in Germany and the regional training hubs in Bangkok, Addis Ababa, Dakar and Bogota. In the training catalogue www.learning.giz.de you can find the offer that suits your requirement. There, with the course dates, you will find the location of the respective course.
General information on learning.giz.
User interface not shown correctly: why can’t I see learning.giz properly?
The learning.giz user interface may not be displayed correctly because you are using an old or incompatible browser. We recommend the Microsoft Edge browser for using learning.giz.If you can only see a small section of the screen, this is probably due to your browser’s zoom settings. You can zoom out to view the entire window by holding down ‘Ctrl’ and pressing the minus key.
How do I log in to learning.giz? How do I request a password?
When you make your first booking in learning.giz, you can choose whether you want to create a user account. Among other things, this allows you to get an overview of your trainings, receive certificates and book accommodation and meals. You will then receive all further information by e-mail.
If your sending organization has created an account for you in learning.giz, please open the link https://learning.giz.de and click on ‘Login’. For your first login, click on ‘Request password’ and enter your email address. An email with a temporary password will be send shortly. Enter your email address and the temporary password in the login screen. You will be prompted to change the password. Choose your personal password and save it.
For security reasons GIZ requires Multi-Factor Authentication (MFA). To set this up, scan the displayed QR code with an authentication app of your choice (e.g., Microsoft Authenticator, Google Authenticator, FreeOTP, etc.). Then, enter your token in the text field and click "Next." If you haven't installed an authentication app, you can download one for free from the App Store (iOS) or Play Store (Android).
You will now be directed to your dashboard, where you can access the desired functions by clicking on the tiles or using the menu.
Different user groups have access to customized interfaces and functions tailored to their specific needs.
Search and booking of trainings
How do I use the search function?
If you already know which course you are looking for, enter the title in the search window that can be found in the top right-hand corner of the homepage. You can also enter keywords or parts of the event title, using the * symbol. You can refine a search using filters focusing, for example, on specific learning formats so you only see the formats that you are interested in.
If you do not yet know which course you would like to book, it is probably best to move straight to the training catalogue. The different tiles give you an idea of the various topics.
How can I book a training? Where do I have to register?
Visit the website https://learning.giz.de/ and in the search bar in the top right corner, enter “your search term”. Alternatively, click on the Training catalogue. There, a variety of themed boxes will be highlighted, where you can find the training course that suits your personal requirements. If you click on the title of the training course, a description of the course opens. Here you can view a list of planned dates, that can be found in the right-hand column of the course description under ‘Events’. Click on the plus sign to the left of each date to view more information and the button "Show event details" and the two "Book" buttons will appear.
If you click on the button "Show event details", a new window opens with further details, e.g. the price of the specific event date or a more detailed scheduling overview. In the new window you then also have the option of booking the course via one of the two "Book" buttons.
Please use the “Book as guest” button to complete your registration against payment. If you have already registered (as a sending organizations, for example), you can register with the “Book with Login” button.
You must now complete the required steps to make the booking.Please note: You will receive an automatic confirmation of acceptance for your registration. This does not constitute a binding booking. You will receive a binding confirmation of registration from the customer service of the academy.
When is the deadline for applications?
You can register for individual courses until the respective deadline for applications (generally 20 days before the start of the course). To book, choose the offer that suits your requirement in the Training catalogue. There, with the course dates, you will find information on the booking status of individual courses.
I can't see any dates for the course "XY". Where can I register for it?
If no dates have been published for a course, this means that dates have yet to be agreed and will be published online later.It might also mean that the course is only offered on request and therefore there are no fixed dates. If this is the case, it will be mentioned in the course description.
I cannot find any courses regarding the topic “XY” on learning.giz. What should I do?
If you cannot find any courses on a specific subject on learning.giz, please contact the Academy’s customer service team. Perhaps the course you are looking for is listed under a different name that you did not consider in your search, or perhaps we can advise you of other courses covering similar topics.
Why can't I see the price of the event?
The price of most courses can be found in the left-hand column of the course description.If no price is shown there, it means the individual events differ in price. The price of each can be found by clicking on the respective date (as described above, please click on the button “Show event details”).
When/How will I know if the registration was successful?
Before you receive a binding confirmation of registration, your booking will first be checked for completeness of the necessary information. Therefore, you first get a confirmation, that we received your registration. The responsible colleagues will check your registration promptly and then contact you in writing.
How can I book/activate a WBT?
You open the product description of the WBT, e.g. by having previously searched for the WBT in the training catalogue.
Click the button on the left “Start WBT directly”- or choose “Open the WBT in a new browser window”.
Is it possible to register for a waiting list?
If waiting list places are available in an event, this will be indicated when booking.
If you do not find a corresponding note, either the waiting list is already fully booked or the waiting list bookings are not intended for these events.
As soon as an opportunity to participate arises, you will be informed and can decide whether you still wish to participate. There is no obligation to accept a place that has become free. If you have not received a message by the start of the event, unfortunately no place has become available.
Can I register for several dates of a training course at the same time, e.g. on the waiting list and the participant list of a later date?
For some trainings it is possible to register for several dates at the same time. If this option is not available, you will be informed accordingly by the system if you attempt to register twice.
I have registered for a course lasting several days. Do I have to arrange my own board and lodging?
If your course is held at the Kottenforst Campus training centre in Bonn-Röttgen, we will be happy to arrange your accommodation. You can also eat breakfast, lunch and dinner in our canteen. You will receive the bill for your accommodation and meals from our programme management during your stay.If you need an acommodation and for more details about this, please contact the programme management in Bonn-Röttgen directly:Telephone: +49 228 4460 2000
For other locations, please refer to the separate information on accommodation and catering in our mailings.Please do not hesitate to contact us ( aiz-kundenservice@giz.de ), if you have any further questions.
Fees
How do billing and financing work?
The participation fee stated in the training description is a fixed price. The costs of accommodation and meals are usually not included in the course fees.The invoice will be usually send to you approximately 4 weeks before the course starts and must be paid within 10 days.
Are the course fees reduced for students, or do you offer other concessions?
Unfortunately, we are unable to offer reductions on our fees.
Cancellation of training
What are the cancellation conditions?
Unless otherwise stated, the following cancellation policies apply:
- Up to 20 calendar days before the start of the course: cancellation free of charge
- From the 19th calendar day before the start of the course and in case of non-attendance: cancellation at full participation fee.
- Additional cancellation fees for accommodation may apply.
Cancellation by the participant or by the registering institution/company must be sent in writing by e-mail and arrive at the customer service of the Academy for International Cooperation (AIZ) aiz-kundenservice@giz.de before the relevant deadline. If you have an active user account, you can cancel your booking by yourself (within the free cancellation period) in the tile “My current trainings”. Here you click on the course and the option to cancel the course will appear. Please follow the cancellation steps. After a successful cancellation you will receive a confirmation via email. If it is not possible for you to cancel your booking via learning.giz.de, please contact the AIZ customer service ( aiz-kundenservice@giz.de ).
In the event of cancellations, we will first check whether the place can be filled by a replacement from the waiting list. It may also be possible to nominate a replacement yourself. In case that we find a replacement, no cancellation fee will be charged.Please also refer to the General Terms and Conditions of AIZ: AIZ_AGB_englisch.pdf (giz.de)
Completion of training
Will I receive an attendance certificate after the course has finished?
Normally, every participant receives a certificate of participation on the training course, listing what the curriculum covered.
Why don't I receive a certificate after completing some trainings?
Certificates are not issued for all training courses. If a certificate is provided for a training, you will find it under the tile "My certificates" after completion.
Service and contact
Who do I contact if I have further questions?
If you have any questions about the Academy’s programme or learning.giz, please contact the Academy’s customer service team:Hotline +49 228 4460 3333Monday - Thursday 08:00 - 17:00; Friday 08:00 - 15:00If you are having technical problems on learning.giz, it will be easier for us to deal with your issue if you can send us a screenshot.If you have any questions about Skills4Abroad, please contact the team:Courses of Skills4Abroad can be identified by the ‘S4A’ at the start of the course number.